1. Introduction

Zia Tech Repairs ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.ziatechrepairs.com, use our services, and communicate with us through SMS messaging. By using our website or services, or by communicating with us via SMS, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and other details provided when you fill out forms on our website or communicate with us via SMS.

• Device Information: Information about the device you send for repair, including brand, model, IMEI/serial number, and issue details.

• Payment Information: Credit card details, PayPal information, and billing address (collected through secure payment processors).

• Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and time spent on the site.

• SMS Interaction Data: Information related to your interactions with SMS messages we send, such as opt-in status, opt-out requests, and message history related to your service.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our services: To process your repair orders, manage your account, and provide customer support.

• To communicate with you:

  • To send updates, confirmations, and other important information related to your orders and our services.

  • To send SMS messages regarding your service status, appointment reminders, and customer support communications (only if you have provided consent).

• To improve our website and services: To analyze usage data and make enhancements to our website and customer experience.

• To comply with legal obligations: To fulfill legal requirements and respond to lawful requests from authorities.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, providing SMS messaging services, and delivering customer support.

• Legal Requirements: We may disclose your information if required by law or in response to legal requests.

5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

• Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.

• Opt-Out:

  • You may opt out of receiving marketing communications from us by following the unsubscribe link in our emails.

  • You may opt out of receiving SMS messages by replying STOP to any SMS communication you receive from us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Zia Tech Repairs
(575) 205-2283
support@ziatechrepairs.com